Product and Customization
1. **What types of tricycles do you manufacture?**
We manufacture cargo, passenger, and special-purpose gasoline tricycles, as well as electric cargo and passenger tricycles.
2. **What is the engine displacement range of your tricycles?**
Our engine sizes range from 150cc to 360cc. For models above 360cc, please consult our sales team.
3. **Can I customize the color, logo, and body design?**
Yes, we support full OEM/ODM services including paintwork, logos, and structural design.
4. **Do you support different body sizes or cargo box configurations?**
Yes, we can customize based on your local market and functional requirements.
5. **Can I use my own brand name?**
Absolutely. We regularly manufacture tricycles under client brands.
6. **Can you design models for our country’s road conditions?**
Yes, our R\&D team can adapt the design based on terrain, climate, or regulations.
7. **Are the materials rust-resistant and suitable for humid environments?**
Yes, we use corrosion-resistant coatings and heavy-duty steel frames.
8. **What tire sizes do you offer? Can I request off-road tires?**
We use heavy-duty tires, mainly 4.50-12 and 5.00-13. Off-road tires are available upon request.
9. **Do your tricycles have reverse gear and multiple speed options?**
Yes, we offer 4F+1R or 5F+1R gearbox configurations.
10. **Can I request additional features like rain covers, USB ports, or roof racks?**
Yes, optional features can be added upon request.
11. **Do your products meet any safety or emissions standards?**
Most export models meet the destination market’s technical standards. Relevant certificates can be provided.
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Orders and Pricing
12. **What is your minimum order quantity (MOQ)?**
Our MOQ is one full 40HQ container, around 35–40 units depending on the model.
13. **What trade terms do you support?**
We support EXW, FOB, CFR, CIF and more, depending on your needs.
14. **Can you provide a price list?**
Yes, please contact our sales team for the latest price list and catalog.
15. **Are there discounts for bulk or repeat orders?**
Yes, we offer volume-based and loyalty discounts.
16. **Can I mix different models in one container?**
Yes, mixed models are allowed in a single shipment.
17. **Do you provide proforma and commercial invoices?**
Yes, all required export documentation will be provided.
18. **Can you assist with local import registration or certification?**
Yes, we can provide technical files and certifications to support your import process.
19. **Can I change or cancel my order after confirmation?**
Orders can be changed or canceled before production starts. Please notify us as early as possible.
20. **Can you offer OEM or customized packaging?**
Yes, we support custom packaging and branding upon request.
21. **What are your payment terms?**
We usually accept:
* T/T: 30% deposit, 70% before shipment
* L/C: For large orders
* Some secure third-party trade platform options are also available
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Production and Shipping
22. **What’s your production lead time?**
Standard models: 10–20 working days; customized orders: 15–30 days.
23. **How do you pack the tricycles?**
CKD/SKD or fully assembled with protective wrapping and metal frame.
24. **Can you arrange shipping for us?**
Yes, we offer full export logistics support (FOB/CIF/DDU).
25. **What shipping documents do you provide?**
Packing list, invoice, bill of lading, certificate of origin, and others.
26. **Do you provide tracking information after shipping?**
Yes, we share the B/L and tracking info once goods are dispatched.
27. **Do you support urgent production or expedited shipping?**
Yes, urgent orders can be accommodated with additional cost and planning.
28. **How do you ensure quality control during production?**
We have strict QC procedures at every production stage.
29. **Can I visit the factory or inspect samples?**
You’re welcome to visit our factory. We also offer online factory tours and sample shipment by arrangement.
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After-Sales and Warranty
30. **What is your warranty policy?**
Engine warranty: 1 year or 10,000 km, whichever comes first.
31. **Which parts are covered under warranty?**
Engine, gearbox, rear axle. Consumables are not covered.
32. **Do you supply spare parts?**
Yes, we include spare parts with orders and also accept separate parts orders.
33. **Do you provide maintenance manuals or training?**
Yes, we offer manuals and video guides for maintenance.
34. **What if there are problems after delivery?**
Our support team will assist via video call, troubleshooting, and parts dispatch.
35. **Can you help us set up a local repair/service center?**
Yes, we support distributors with spare parts, training, and brand assistance.
36. **How do you handle product complaints?**
We have a dedicated QC and after-sales service team to investigate and respond.
37. **What is the warranty claim process?**
Provide order info and problem description. We’ll respond promptly.
38. **Do you have local technical support?**
Currently we offer remote support and help partners establish local networks.
39. **How do remote buyers get spare parts?**
Spare parts can be shipped globally via fast logistics.
40. **What after-sales services do you offer?**
* Engine warranty (1 year or 10,000 km)
* Video-based remote technical support
* Quick delivery of spare parts
* After-sales support package (manuals & guides)
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Cooperation & Market Support
41. **Can I become your exclusive distributor?**
Yes, we’re open to exclusive partnership discussions.
42. **Do you offer marketing materials?**
Yes, including photos, videos, catalogs, and co-branded materials.
43. **Do you attend trade shows?**
Yes, including Canton Fair and international expos in Africa, the Middle East, and Latin America.
44. **Do you provide training for dealers or sales teams?**
Yes, both online and in-person training is available.
45. **How do you support new market development?**
We offer sales kits, technical support, and marketing consultation.
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About Us – Factory Info
46. **When was your company founded?**
Chongqing Dunya Industrial Co., Ltd. was founded in 2005, focusing on R\&D, manufacturing, and international sales of tricycles.
47. **What is your factory size and number of employees?**
We occupy 13,320 square meters and have around 150 staff.
48. **What is your annual production capacity?**
Up to 50,000 units per year.
49. **Do you have export experience?**
Yes, we’ve been exporting for 8+ years to Africa, Southeast Asia, South America, and the Middle East.
50. **Do you have any certifications?**
We are ISO9001:2008 certified and our products meet China’s CCC quality standards.
51. **What is your business philosophy?**
Fast, simple, personalized, and excellent. We focus on talent, innovation, and long-term global partnerships.
52. **Where is your factory located?**
Our factory is located in Bishan District, Chongqing, China. You’re welcome to visit us onsite or via video.
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